Frequently Asked Questions (FAQs)
🛁 General Questions
What products does Bathroom World offer?
We offer a wide range of bathroom products including baths, showers, toilets,
basins, taps, furniture, mirrors, and accessories.
Are your products suitable for small bathrooms?
Absolutely. We stock space-saving solutions like compact toilets, wall-mounted
basins, and corner units.
🚚 Orders & Delivery
How long does delivery take?
Delivery typically takes 3-7 working days, depending on product availability
and location.
Do you offer free delivery?
We offer free delivery on orders over €250.
Do you deliver internationally?
Currently, we primarily deliver within the Republic of Ireland. Please contact
support for special delivery requests.
💳 Payments & Pricing
What payment methods do you accept?
We accept major credit/debit cards and secure online payment options.
Are prices inclusive of VAT?
Yes, all prices displayed include VAT unless stated otherwise.
🔧 Installation & Maintenance
Do you provide installation services?
We do not directly offer installation, as we do not have any plumbers that work
for us.
Are your products easy to install?
Many of our products are designed for straightforward installation, but we
recommend professional fitting for best results.
🔄 Returns & Warranty
What is your return policy?
You can return unused items within 30 days (depending on policy) for a refund
or exchange.
Do your products come with a warranty?
Yes, most products come with manufacturer warranties. Duration varies by
product.
What should I do if my item arrives damaged?
Contact us immediately with photos, and we will arrange a replacement or
refund.
🧼 Product Care
How do I clean and maintain my bathroom products?
Use non-abrasive cleaners and soft cloths to maintain finish and longevity.
Are your products water-efficient?
Many of our products are designed to conserve water while maintaining
performance.
📞 Customer Support
How can I contact customer support?
You can reach us via email bathroomworld@dpl.ie, phone 01 2843494, or our
website contact form.
🛒 Products & Availability
Are all products shown on the website in stock?
We aim to keep stock levels updated, but availability may vary. If an item is
out of stock, estimated restock dates will be provided.
Can I pre-order out-of-stock items?
Yes, some products are available for pre-order. Delivery timelines will be
confirmed by Louise
Do you offer eco-friendly bathroom products?
Yes, we stock a range of environmentally friendly and water-saving products.
🎨 Design & Customisation
Can I customise bathroom furniture or fittings?
Some items offer customisation options such as finishes, sizes, or
configurations.
🚿 Installation Details
Do I need a plumber to install your products?
For most installations, especially plumbing fixtures, hiring a qualified
plumber is recommended.
Are your products compatible with standard plumbing systems?
Yes, our products are designed to work with standard plumbing setups unless
otherwise specified.
Do you provide technical support during installation?
Yes, our team can assist with product-related queries during installation.
📦 Orders & Changes
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within a limited time window before
dispatch.
What happens if part of my order is unavailable?
We will notify you and offer alternatives, partial shipment, or a refund.
Can I schedule a specific delivery date?
Yes, scheduled delivery may be arranged upon request.
🔄 Returns, Refunds & Issues
How long does it take to process a refund?
Refunds are typically processed within 5-10 working days after the return is
received.
Can I exchange an item instead of returning it?
Yes, exchanges are available for eligible items.
🔐 Security & Privacy
Is it safe to shop on your website?
Yes, we use secure encryption and trusted payment gateways to protect your
information.
How do you handle my personal data?
We follow strict privacy policies and comply with data protection regulations.